maximum of 3 roles within **Apply on the website** months to ensure
you are not duplicating efforts. Job Category
Customer Success Group
JOB DETAILS
We are looking for ambitious team players to join our cutting-edge
customer engineering team! These positions are for individuals who are
highly motivated, self-directed and have a desire to work on the #1
cloud-based platform. You must possess excellent analytical and
communication skills and have the passion to deliver outstanding
support. The roles are apart of the Global Support organisation, that
have responsibilities for an assigned account portfolio, maintaining a
single-minded focus to ensure clients are incredibly satisfied with
Salesforce?s suite of products by becoming a Salesforce cloud
application and platform expert.
The ideal candidates are a team player, enjoys working hard, exhibits
professionalism, is dedicated to meeting and exceeding expectations,
has excellent problem-solving skills, is able to learn new
technologies quickly, and uses their time efficiently. These roles may
require work outside of normal business hours, holidays and some
weekends. The Signature Support Engineer is a customer-focused expert
and is responsible for Salesforce?s Mission Critical Support
handling and execution of Severity 1 and 2 cases as well as
implementing and finding ways to prevent customer issues through
proactive support and monitoring.
The Signature Success team provides the highest level of support and
expertise to some of our largest and most strategic accounts. This
responsibility includes developing a strong partnership across
Worldwide Support, R&D, and our Support Operations team. As a member
of the Signature Success team, the Engineer is experienced with
technically concepts and highly customer centric. MINIMUM
QUALIFICATIONS &
SKILLS:
? Ability to orchestrate all Salesforce team?s efforts and ensure
we are single point of contact for all post-sales support activities
? Experience in Technical Support/Services related role and/or
Technical Account Management
? Comfortable interacting with all levels of customer and Salesforce
management
? Ability to multi-task and perform effectively under pressure
? Understanding of Internet technologies: firewalls, web servers,
web proxy servers, etc.
? Familiarity of database concepts and data management (RDBMS) and
SQL
? Familiarity of Object-Oriented design and core programming
concepts
? Familiarity of XML, preferably experience using server-to-server
web services (SOAP)
? Familiarity of both the front-end web tier (JavaScript, AJAX,
HTML, DHTML, CSS, and cross-browser development) and back end (Java,.
Net, SQL) software development . Language requirement:
_MUST BE_ fluent in English & Dutch PREFERRED QUALIFICATIONS:
? Bachelor&#**Apply on the website**;s degree in Computer Science or
equivalent experience
? Database and relational data structures
? Large scale, multi-tenant production environments
? API Programming or Software Development
? Software Design Lifecycle
? Visualforce and Apex code experience
? CRM domain knowledge & Any Salesforce Certification
? Previous experience with Salesforce CRM and its technologies
? Familiarity of integration technologies:
Computer Telephony Integration, Data Cleanse/De-Duplication;
Data Replication, Transactional data to and from Salesforce objects.
? Certified Salesforce Developer (PD1), Certified Advanced
Salesforce Developer (PD2), Certified Email Marketing Specialist
? Experience providing SaaS support
* LI-Y Accommodations If you require assistance due to a disability
applying for open positions please submit a request via this
Accommodations Request Form. Posting Statement At Salesforce we
believe that the business of business is to improve the state of our
world. Each of us has a responsibility to drive Equality in our
communities and workplaces. We are committed to creating a workforce
that reflects society through inclusive programs and initiatives such
as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and
Affirmative Action Employers. Qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender perception or identity, national
origin, age, marital status, protected veteran status, or disability
status. Salesforce.com and Salesforce.org do not accept unsolicited
headhunter and agency resumes.
Salesforce.com and Salesforce.org will not pay any third-party agency
or company that does not have a signed agreement with Salesfore.com or
Salesforce.org. Salesforce welcomes all. To get the best candidate experience, please consider applying for a
maximum of 3 roles within **Apply on the website** months to ensure
you are not duplicating efforts. Job Category
Customer Success Group
JOB DETAILS
We are looking for ambitious team players to join our cutting-edge
customer engineering team! These positions are for individuals who are
highly motivated, self-directed and have a desire to work on the #1
cloud-based platform. You must possess excellent analytical and
communication skills and have the passion to deliver outstanding
support. The roles are apart of the Global Support organisation, that
have responsibilities for an assigned account portfolio, maintaining a
single-minded focus to ensure clients are incredibly satisfied with
Salesforce?s suite of products by becoming a Salesforce cloud
application and platform expert.
The ideal candidates are a team player, enjoys working hard, exhibits
professionalism, is dedicated to meeting and exceeding expectations,
has excellent problem-solving skills, is able to learn new
technologies quickly, and uses their time efficiently. These roles may
require work outside of normal business hours, holidays and some
weekends. The Signature Support Engineer is a customer-focused expert
and is responsible for Salesforce?s Mission Critical Support
handling and execution of Severity 1 and 2 cases as well as
implementing and finding ways to prevent customer issues through
proactive support and monitoring.
The Signature Success team provides the highest level of support and
expertise to some of our largest and most strategic accounts. This
responsibility includes developing a strong partnership across
Worldwide Support, R&D, and our Support Operations team. As a member
of the Signature Success team, the Engineer is experienced with
technically concepts and highly customer centric. MINIMUM
QUALIFICATIONS &
SKILLS:
? Ability to orchestrate all Salesforce team?s efforts and ensure
we are single point of contact for all post-sales support activities
? Experience in Technical Support/Services related role and/or
Technical Account Management
? Comfortable interacting with all levels of customer and Salesforce
management
? Ability to multi-task and perform effectively under pressure
? Understanding of Internet technologies: firewalls, web servers,
web proxy servers, etc.
? Familiarity of database concepts and data management (RDBMS) and
SQL
? Familiarity of Object-Oriented design and core programming
concepts
? Familiarity of XML, preferably experience using server-to-server
web services (SOAP)
? Familiarity of both the front-end web tier (JavaScript, AJAX,
HTML, DHTML, CSS, and cross-browser development) and back end (Java,.
Net, SQL) software development . Language requirement:
_MUST BE_ fluent in English & Dutch PREFERRED QUALIFICATIONS:
? Bachelor&#**Apply on the website**;s degree in Computer Science or
equivalent experience
? Database and relational data structures
? Large scale, multi-tenant production environments
? API Programming or Software Development
? Software Design Lifecycle
? Visualforce and Apex code experience
? CRM domain knowledge & Any Salesforce Certification
? Previous experience with Salesforce CRM and its technologies
? Familiarity of integration technologies:
Computer Telephony Integration, Data Cleanse/De-Duplication;
Data Replication, Transactional data to and from Salesforce objects.
? Certified Salesforce Developer (PD1), Certified Advanced
Salesforce Developer (PD2), Certified Email Marketing Specialist
? Experience providing SaaS support
* LI-Y Accommodations If you require assistance due to a disability
applying for open positions please submit a request via this
Accommodations Request Form. Posting Statement At Salesforce we
believe that the business of business is to improve the state of our
world. Each of us has a responsibility to drive Equality in our
communities and workplaces. We are committed to creating a workforce
that reflects society through inclusive programs and initiatives such
as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and
Affirmative Action Employers. Qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender perception or identity, national
origin, age, marital status, protected veteran status, or disability
status. Salesforce.com and Salesforce.org do not accept unsolicited
headhunter and agency resumes.
Salesforce.com and Salesforce.org will not pay any third-party agency
or company that does not have a signed agreement with Salesfore.com or
Salesforce.org. Salesforce welcomes all.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
